Returns Policy
Effective date: June 22, 2025
Thank you for shopping at SmartForGift.com. We want you to be fully satisfied with your purchase. If you are not completely happy with your item, please review our return policy below.
Right to withdraw from the contract
You have the right to return your order within 14 days of receiving it, without providing any reason, under applicable EU consumer protection laws.
How to initiate a return
Contact us at smartforgift@gmail.com with your order number and reason for return.
We will provide instructions and return address details.
Items must be returned in their original condition and packaging.
Items not eligible for return
Personalized or custom-made items
Perishable goods (e.g., food, chocolates, wine)
Opened or used cosmetics and hygiene products
Alcoholic beverages, unless defective or damaged
Refunds
Once we receive and inspect the returned items, we will process your refund within 14 days.
Refunds will be issued via the original method of payment.
Shipping costs are non-refundable unless the item was defective or sent in error.
Damaged or defective products
Please notify us within 48 hours of receiving a damaged or defective product. Attach photos to your email. We will replace the item or offer a refund, depending on availability.
Exchanges
We currently do not offer direct exchanges. Please return the unwanted item and place a new order.
Contact
If you have any questions regarding your return, contact us at: Email: smartforgift@gmail.com
For full legal terms, see our Terms and Conditions.