Returns Policy
Effective date: June 8, 2026
This Policy explains the right of consumers to withdraw from an online purchase, the procedure for returning goods, and how we handle refunds, damaged goods and defective products.
Right to withdraw from the contract
You may withdraw from an online purchase without giving any reason within 14 days from the day you, or a third party designated by you other than the carrier, receive the goods. If goods from one order are delivered separately, the period begins when the last item is received.
To meet the deadline, send us an unequivocal statement of withdrawal by email to smartforgift@gmail.com before the 14-day period expires. You may use the model withdrawal form below, but its use is not mandatory.
How to initiate a return
Email smartforgift@gmail.com with your order number and a clear statement that you wish to withdraw from the purchase. A reason is optional.
We will provide the appropriate return address and shipping instructions for that order without undue delay. The return address may differ depending on the product and destination. Do not send a parcel to our registered office unless we expressly instruct you to do so.
Send the goods within 14 days after notifying us of the withdrawal. The deadline is met if the parcel is dispatched before that period expires. Keep proof of dispatch.
Pack the goods securely. Original packaging should be used where reasonably possible, but its absence does not by itself remove your right of withdrawal.
Parcels sent without following the return instructions may take longer to identify and process, but this does not invalidate a withdrawal exercised within the legal deadline.
Items not eligible for return
The statutory right of withdrawal does not apply where an exception provided by law applies, including:
goods made to your specifications or clearly personalised;
goods liable to deteriorate or expire rapidly;
sealed goods that are not suitable for return for health protection or hygiene reasons after their protective seal has been broken, including applicable food supplements, cosmetics or similar products;
goods that, by their nature, become inseparably mixed with other goods after delivery;
other products expressly excluded from withdrawal by applicable law.
An exception to withdrawal does not limit your rights when goods are defective, damaged, incorrectly supplied or not as described.
Refunds
We will refund payments covered by the withdrawal, including the cost of the least expensive standard delivery method offered for the order, within 14 days after receiving your withdrawal notice.
We may withhold the refund until we receive the returned goods or you provide evidence that they were sent back, whichever occurs first.
Refunds are made using the original payment method unless another method is expressly agreed, without additional fees.
You bear the direct cost of returning goods when withdrawing without a defect. We bear reasonable return costs where goods are defective, damaged in transit, incorrectly supplied or not as described.
We do not charge a restocking fee. You are responsible only for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Damaged or defective products
Please contact us promptly at smartforgift@gmail.com if an item arrives damaged, is defective, is not as described or if the wrong item was supplied. Include the order number and photographs where reasonably possible.
Reporting transport damage within 48 hours helps us handle a carrier claim, but failure to report within 48 hours does not remove mandatory consumer rights. Consumers benefit from the applicable legal guarantee, including the minimum two-year EU legal guarantee for non-conforming goods. Depending on the circumstances and applicable law, the remedy may include repair, replacement, a price reduction or refund.
Exchanges
We do not currently process direct exchanges. If an eligible item is unwanted, follow the return procedure and place a new order. This does not affect statutory remedies for defective or incorrectly supplied goods.
Contact
Operator: BioSib s. r. o.
Company ID (IČO): 57426970
Tax ID (DIČ): 2122719830
VAT status: Not registered for VAT
Registered office: Obchodná 559/37, 811 06 Bratislava – mestská časť Staré Mesto, Slovak Republic
Email: smartforgift@gmail.com
Phone: +421 944 105 239
The registered office is the operator’s legal address and is not automatically the parcel return address. Contact us before dispatch so that we can provide the appropriate return address and instructions for your order.
Model Withdrawal Form
Complete and send this form only if you wish to withdraw from the contract. You may send it by email to smartforgift@gmail.com.
To: BioSib s. r. o., Obchodná 559/37, 811 06 Bratislava – mestská časť Staré Mesto, Slovak Republic; smartforgift@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Goods: ______________________________
Order number: _______________________
Ordered on / received on: ___________
Consumer’s name: ____________________
Consumer’s address: _________________
Date: ______________________________
Signature (only if submitted on paper): __________________
For related terms, see our Terms and Conditions and Shipping & Delivery Policy.